- An INFRAM assessment is primarily tactical. INFRAM+ ties directly to a clinical strategic initiative
- A three-to-four day on-site analysis involves IT and primary department, executive, and clinical stakeholders
- Proprietary strategic mapping ties specific technologies to specific clinical goals
INFRAM+: Taking INFRAM from Tactics to Strategy
Not seeing the forest through the trees is a common mistake in the IT business. In part one of a three–part series from our sister company VertitechIT, we took a look at the HIMSS Analytics Infrastructure Adoption Model (INFRAM) as a foundational building block for tactical analysis of an IT infrastructure. Think of that as the trees.
The forest is the system-wide strategy. It’s one thing to have the right tools but it’s quite another to get a health system’s clinical staff to embrace it and make it their own. As we said in our previous post, the analysis needs context, a strategic method for tying an INFRAM score to clinical workflows and administrative processes.
In part two of our series, we look at the process for INFRAM+, a proprietary mapping methodology that links INFRAM results to:
- Clinical productivity
- Patient care experience and engagement
- Population health and care delivery
- Business operations
INFRAM+: A Clinical Strategic Mapping Process
VertitechIT’s INFRAM+ proprietary strategic mapping process includes an extensive interpretation of the INFRAM score and a study of the organization’s infrastructure environment relative to industry best practice and strategic clinical initiatives.
The strategic mapping process is designed to marry the tactical and strategic goals/expectations of a health system’s executive, clinical, and technical teams. Over the course of a three to four-day onsite visit, VertitechIT clinical and technical staff conduct a series of strategy mapping sessions to review the current state as well as immediate and long-term objectives. Meeting participation by primary department stakeholders, executive, and physician leaders (along with a senior client technical resource) is critical to success. The final strategic mapping report summarizes findings, identifies gaps, and provides actionable recommendations.
Clinical strategy mapping involves taking the five domains of the INFRAM assessment and marrying them directly to hardware and software improvements, assuring the right technology is purchased for the right people at the right time.
- Security: Telemedicine, Single Sign On (SSO), Bring Your Own Device policy (BYOD), Virtual Desktop Infrastructure (VDI), and Enterprise Mobility Management
- Communications: Unified Communications and Collaboration (UCC), Contact Center, Telemedicine, VoIP Telecom, Secure Messaging, Integration Services
- Data Center: Master Data Management, UCC, VDI, Voice Recognition, Integration Services
- Transport: Telemedicine, SSO, BYOD
- Mobility: SSO, BYOD, VDI, Wayfinding, Voice Recognition
In part three of our series, we’ll look at how the INFRAM+ report is helping CIOs and their departments to “sell-in” new technology investments.
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